Refund policy
Cancellation & Refund Policy – PSN Universe
Last Updated: 23 October 2026
At PSN Universe, we aim to provide a transparent and fair process for order cancellations, product returns, replacements, and refunds for physical gaming products and accessories.
1. Order Cancellation
Customers may request cancellation before an order has been dispatched.
To request cancellation, contact support@psnuniverse.shop with your order number and registered contact details.
If an order has already been dispatched, cancellation may no longer be possible. In such cases, the customer may request a return in accordance with this policy and applicable law.
2. Return Eligibility
A return or replacement request may be considered when a product:
Arrives damaged
Is defective or not functioning as described
Is incorrect or different from the product ordered
Is materially different from its description
Customers should contact us promptly after receiving the product and provide the order number, a description of the issue, and photographs where appropriate.
3. Products Not Eligible for Change-of-Mind Returns
A return for a change of mind may be restricted for products that have been used, damaged after delivery, or returned without their required accessories or packaging, where such restrictions are permitted by applicable law.
These restrictions do not remove any applicable legal rights concerning defective, incorrect, or misdescribed products.
4. How to Request a Return or Refund
Please follow these steps:
Email support@psnuniverse.com
Include your order number and registered contact details.
Explain the reason for the return, cancellation, or refund request.
Attach photographs or other relevant evidence if necessary.
Wait for instructions from our support team before returning the product.
5. Refund Processing
Once a refund is approved, it will generally be issued through the original payment method where practicable.
Refund processing times may depend on the payment provider or bank. We will inform the customer of the applicable processing details when the refund is approved.
6. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us with the order details and supporting information.
We will review the complaint and provide an appropriate remedy, which may include a replacement, repair, or refund as applicable.
7. Shipping Charges for Returns
Return shipping arrangements and responsibility for return shipping charges will depend on the reason for the return and applicable law.
Where a product is defective, incorrect, or damaged, we will communicate the appropriate return procedure to the customer.
8. Duplicate or Incorrect Payments
If you believe you were charged more than once or paid an incorrect amount, contact us with your order details and payment reference.
We will investigate and arrange any necessary correction or refund.
9. Contact Us
PSN Universe
Email: support@psnuniverse.com
Phone: +91 70110 65152
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
We aim to respond to refund and cancellation enquiries within 24–48 hours during business hours.